Shipping Policy

Welcome to Rivalgirl! We’re excited to have you as part of our fashion-forward community. As our platform operates as a gateway to connect you with various retailers, please review our Shipping Policy to understand how the shopping process unfolds.

Digital platform operation

Order Processing

When you click on a product on our platform, you will be redirected to the respective retailer’s product page to complete the purchase.

Orders are processed directly by the retailer, and any queries related to order processing should be directed to the retailer’s customer service.

Communication

You will receive order confirmation and transaction receipts directly from the retailer. Any updates, changes, or cancellations will be communicated through the email address provided during the ordering process on the retailer’s website.

Returns and Refunds

Our platform facilitates information about returns and refunds in collaboration with our partner retailers. Please refer to the individual retailer’s return policy for specific details.

Delivery Times

As we don’t physically handle the shipping process, delivery times are subject to the policies and capabilities of the retailers you purchase from. Please check the retailer’s shipping information for estimated delivery times.

Collaboration with Retailers

Partner Retailers

We collaborate with a curated selection of reputable retailers. Each retailer adheres to its shipping and delivery policies, which may vary.

Shipping Costs

Shipping costs are determined by the individual retailers. Please review the retailer’s shipping policy for details on any associated costs.

Contact Information

If you have any questions or concerns about your order or the shipping process, please contact the respective retailer’s customer service. If you have general inquiries about our platform, feel free to reach out to our customer support at inquiries@rivalgirl.com.

Policy Updates

We reserve the right to update our Shipping Policy to reflect changes in our business operations or legal requirements. Any changes will be communicated through our website or via email.

Thank you for being a valued part of the Rivalgirl community!

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