We inform you via email every step of your delivery status, If you have not received your parcel within 7-14 business days please contact us on email@example.com or use our quick contact form. Don't forget to add your order number when inquiring about your order.
Ok, don't panic! We ship from multiple warehouses, this means some of the things you ordered might have been stocked at a different location and sent separately, when this happens it's common to receive multiple packages within a few days.
Sure you can! But keep in mind sometimes packages have shipping labels and all sorts of labelling attached to it, if you like to reuse the same packaging for your return just make sure other labelling is covered and just our return address is visible to avoid confusion for the shipping company.
If you like you can also send the return back to us with your choice of packaging.
Ok, this can be for a number of reasons however, please double check if you have any funds available in your account. If you have checked and funds are available in your account but you are still having issues checking out, please contact your bank to resolve any issues associated with your credit card.
We do not charge your credit card if the transaction was not successful.
Cookies are information that servers pass to your web browser when you visit the internet sites. This information is important to make sure our system correctly processes and captures your information. No need to be worried as cookies are only stored on a temporary basis and they are not save once you close your browser.
Ok, please check your internet connection, in most cases closing and reopening your browser does the trick. However, if you are still having issues with our website please contact us on firstname.lastname@example.org and we will look into it right away.
If you are having issues logging into your account it might be that your user name or password in incorrect, you can press the forgot password link to reset your password and try again or checkout as a guest without logging into your account.